Order & Payment
1. How do I place an order on your site ?
There are 5 easy steps to placing an order with us:
2. What payment options are available ?
You can pay using credit card, Paypal and even PayPal Credit on certain products.
3. What currencies are available to use on your site ?
United State Dollars
4. What credit cards can I use to place my order ?
We accept most major credit and debit cards for online orders and you’ll be asked to enter your card details and the name and address of the card holder when you place your order. We’ll then check your details and we may hold an order until we receive the correct details. Don’t worry, we’ll contact you if there’s a problem with your card or address.
5. How do I pay using Paypal ?
PayPal is a simple, quick and secure way of paying online, all you need is a PayPal account. For more details go to the PayPal website (please note that orders paid for using PayPal will be charged in full, which includes the cost of any out of stock items).
“To pay by PayPal simply follow the steps below:”
Create your order as normal
At the payment stage select ‘Pay with PayPal’
You will be redirected to your PayPal account to authorise payment.
You will then return to our shop to confirm all your details and complete your order. Please ensure that the right shipping address is on your order before clicking ‘Confirm’.
Once completed, you will receive an order confirmation from us to your PayPal email address
6. Why has PayPal charged me more than you stated ?
We accept PayPal payments in GBP Sterling, Euro, US Dollars, Australian Dollars, Canadian Dollars, Japanese Yen, Norwegian and Danish Krone, Swedish Krona and Swiss Francs. For other countries and currencies we show exchange rates based on the Bank of England rate. If you purchase through PayPal they’ll apply their own exchange rates and you may see a slight difference in the amount you pay. PayPal exchange rates are fully explained in their terms and conditions.
7. Why do my PayPal orders not appear in my shop account ?
You may have mistakenly checked out as a guest using your ‘Paypal’ email address. To check if your order is registered to your PayPal email address click ‘Your Account’ at the top of any our shop web page and click ’>TRACK YOUR ORDER’ under ‘No account?’. Enter your Order Number and PayPal registered email address. If you still can’t find any detail of your account please contact our Customer Support Team.
8. Do you accept Purchase Orders for payments ?
Unfortunately not but if you need a quote for business purposes we can do that for you. Contact our Customer Support Team and they will put together a quote for products.
9. Can I order using Bank Transfer ?
Absolutely, this is a great benefit scheme and we have very comprehensive order information section dedicated to everything you need to know about our shop Bank Information.
10. Do you price match ?
We offer a Best Price Guarantee which means that up to seven days after purchase we will refund the difference if you find any of our products on offer at a lower price with one of our named competitors [UK only]. Follow through to our Best Price Guarantee link to find out how.
11. Do you offer VAT free on business to business orders ?
No, orders are payable and invoiced at the online rates you see on our web site.
However, you can order from us as a customer and still make great use of our fantastic online prices to purchase for your business. The invoice in your order will contain our VAT information in your delivery country.
You should contact your local customs office if your require any further information.